The FREE event runs through the summer of 2021

Frequently Asked Questions

What is it?
Our visual and sound experience—takes place inside a VR headset.  Unlike most VR, which is a solitary experience, Synchronized VR is a way of sharing a virtual reality experience so a small group of people can be immersed in the experience together.  We’re presenting in different outdoor locations this summer.

What do I need to know if I haven’t used VR before?
VR can be a little disorienting. It can cause motion sickness because the sense of movement doesn’t match the visual input. We ask that all patrons remain seated when they have their headsets on to help avoid this sensation. However, if you do start to feel uncomfortable you can let our staff know, or try closing your eyes and staying still for a moment until it passes.

A very small proportion of the visual effects may also affect people who have a predisposition toward seizures.

In addition, it’s important to note that the headsets can be heavy for some people. We ask that you be aware of your physical limitations as Uninterrupted encourages the movement of your torso, head and neck so you can enjoy the 360° experience. To make it easier your chair will swivel with you.

Are there age restrictions?
We recommend children be over the age of 9. Younger children unfamiliar with VR may have difficulty interpreting the images.  The headsets can also be a little heavy for them.

How does it work?
We have 20 VR headsets that are wirelessly connected by a local area network to a central computer. Unlike a “traditional” movie experience, we use 3D in VR.  UNINTERRUPTED places you in the middle of a unique experience – a wild, wondrous river and salmon swimming a city bridge –  where you can be immersed in the timeless nature of a salmon migration without leaving your seat.

Can I wear my glasses?
Yes, but if you have large frames they may not fit. If you have a smaller pair, bring those. Distance glasses only – your readers won’t work for VR.

Is it the same as 2017 when it was under the Cambie Bridge?
In 2017, Uninterrupted was a site-specific public art event. Hundreds of people gathered nightly underneath the Cambie Bridge to watch the show after dusk. This summer, UNINTERRUPTED migrates to different cities in the Lower Mainland where it can be experienced in synchronized VR. Like 2017, the show is still free and outdoors, but this time in intimate groups of 20, and it takes place four times every evening.

How long is the show? 25 minutes. Note: ticket reservations include extra time so we can help you fit your headset.

Is the show offered in other languages?
Uninterrupted has a great soundtrack and no narration, so there are no language barriers. The initial instructions before the VR showing begins, are in English.

Who are your major sponsors?
We have a great network of partners. Our 2021 Premier Sponsors are the MakeWay Foundation, the Glasswater Foundation, the Canada Council of the Arts and Concert Properties. The 2021 Summer Series Sponsors are the Pacific Salmon Foundation, the Real Estate Foundation of BC, Metro Vancouver, Creative BC and Telefilm.
Our location partners are listed on our booking pages, and also here.

 

Do I need to wear a mask?
At this time we require you to wear a mask when you arrive and check in. When you are in your seat and socially distanced from everyone else, you may take your mask off. We will ask you to put your mask back on when you take your headset off.

How do you clean the headsets?
We have state of the art equipment called Cleanbox—a smart tech hygiene device that uses UVC medical grade quality light to decontaminate the headsets.

Due to the delicacy of the headsets, we cannot use any alcoholic wipes on the mask. Therefore, we ask that participants wear little or no face makeup and remove any sunscreen before putting on the VR headsets.

Is the seating socially distanced?
Yes! All seats are at least 2 metres apart and sanitized before and after every show.

Is there a COVID check prior to attending?
With BC at Stage 3 re-opening, we now send a Covid checklist to review with your 48 hour automatic reminder. The cautions are also posted on-location.

What if it rains
We have shelter overhead in the event that it rains ‒ or indoor space beside the outdoor site. Please dress appropriately for the weather as the shows are outside. You may want to bring a sweater or jacket for the evening shows.

Are there washrooms?
Washroom availability depends on location. The Museum of Vancouver, which is our first location, will be closed in the evenings during our outdoor presentations. The closest public washrooms are Hadden Park, Kitsilano Beach, and Vanier Park. Our second location, The Shipyards District, has public washrooms. The Burnaby Art Gallery has outdoor portable washroom available.

Is there parking?
Museum of Vancouver: Pay parking is available at 1100 Chestnut St, Vancouver, BC V6J 3J9.

The Shipyards District: Pay parking is available at the Pinnacle Hotel at the Pier and the ICBC parkade.

Burnaby Art Gallery: 3-hour free public parking, including two accessible parking spots.

Is the event wheelchair accessible?
Our Vancouver and North Vancouver locations are both wheelchair accessible. The Burnaby location unfortunately is not ‒ we will be located on the veranda at the Burnaby Art Gallery, which can only be accessed by taking a single flight of stairs.

Are pets allowed?

We are visitors at our summer locations.  As many of our location partners have restrictions, we ask that you leave your pets at home.  You can tell them all about the salmon afterwards!

Do I need to bring anything?
You’ll need your ticket, a face covering, and a sense of cinematic adventure!

Is it free?
Yes!

How do I register?
Online here!

Can I register other people?
Yes, but you will need to provide the emails and phone numbers of each person.

Can I register a group?
Tickets are limited to 2 per person due to our small capacity.  As much as possible we would like to avoid the multiple cancellations that come with larger bookings.  So if you’re coming with family or friends, we ask that you please keep this in mind.

Can I register by phone?
We ask that you book online. However, if you need assistance, you can email booking@uninterrupted.ca.

What if I’m late?
We will try to accommodate you if we can; however, because Uninterrupted is a synchronized experience, we cannot have you join once the show has started. You will be given a time on your ticket, which is the time you must arrive in order to leave enough time to be checked in and seated with your VR headset. If you arrive after your ticketed time, you may not be seated, and we reserve the right to cancel your booking.

Do I need to bring my ticket?
Yes. You can bring it either on your mobile device, or a printed copy.

How do I cancel?
Life happens, we understand. However, with limited seats available, we ask that you inform us of any cancellations ASAP. Please cancel through your Eventbrite confirmation, or email us at: booking@uninterrupted.ca.

Do you take walk-ins?
We will accommodate walk-ins where possible.  You must provide contact information.

WHAT KIND OF PACIFIC SALMON WOULD YOU BE?

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